Questions before you book?
We understand that you might have questions before making a booking given the varying policies of our many hotels and resorts. We have done our best to provide you with easy to follow information below. Hotel-specific information can be found on the hotel information page prior to booking. Below you will find answers to the most frequently asked questions about making booking with Room Connections and how to receive customer service for your booking. If you have already made a booking and need assistance, please visit our Customer Portal where you can request hotel direct confirmation numbers, make changes to an existing booking, cancel or to make final payment for a booking.